Customer Care

WylandStore.com FAQ's


Question: How long do I have to wait for my order to be shipped?

Answer: Please allow 3 to 5 working days to process orders. Then your shipping method will be utilized." Shipping times vary depending on the item purchased and the method chosen by you the customer. We offer Ground, 2nd Day and Next Day. Orders placed using Next Day that are placed on Fridays will be processed the following Monday.


Question: How are International Orders Processed?

Answer: We ship worldwide and welcome orders from anywhere in the world. Currently, we use Federal Express for all International Orders. International shipping costs will be calculated by Customer Service, who will contact you via email, for your approval. Once your approval is received by Customer Service we will begin processing your order.


Question: What if I am shipped the wrong order or my order was damaged in shipping?

Answer: If you are shipped the incorrect product or the product is damaged please contact our customer service division during our regular business hours at:

Wyland World Headquarters
attn: Wyland Store Customer Service
5 Columbia, Aliso Viejo, CA 92656
(800) 995-2630 Ext 233
send email to: customerservice@wyland.com


Question: Does Wyland put out a Catalog of products?

Answer: We have chosen the Internet as the most cost effective way of bringing you the most up to date information when you want it. By controlling our costs, it allows us to keep your purchase price as low as possible.


Question: Where is Wyland's merchandise shipped from?

Answer: Wyland's warehouse is located in Orange County, California.


Question: If I have questions about an order who do I call?

Answer: If you have questions about items or an order you may call our Internet Order Desk at: 1.800.995.2630 or send email to: customerservice@wyland.com.